Workshop

Personality Development and Building Professional Identity

Session 1 (Day 1)

  • Listening skills – creating one’s identity over the telephone
  • Minute-publishing styles –distribution of agenda and minutes
  • Meeting types – minute-taking styles

Session 2 (Day 2)

  • Business Writing and Email handling
  • Body Language as an essential part of communication
  • Positioning messages: The assertiveness Advantage

Session 3 (Day 2)

  • The roles of administrative professionals in a team
  • Ways in communicating, asking for feedback, and establishing routines
  • Importance of Relaying information internally and externally for office productivity

Workshop

The Professional Secretary between Management, Morals, Behavior & Job Satisfaction.

Session 1 (Day 1)

  • Clash of Civilizations in Defining the Concept of secretaries
  • Using content management systems and Managing projects and conducting research.
  • Serving as the hub of communication in an office, liaising between employees and management as well as clients and suppliers.

Session 2 (Day 2)

  • How to improve workflow by using the writing tool
  • Mastering software used to create spreadsheets, databases, records, or presentations.
  • Processing physical and digital information and data.

Session 3 (Day 2)

  • Problem-Solving and Decision-Making Techniques
  • Recognize an existing problem and acknowledge the possibility of a solution.
  • Manage anxiety and frustration associated with decision making and indecisiveness